Frequently Asked Questions
General
Clearout sets itself apart from other Email Verification, Email Finder, and Prospecting tools with the following distinguishing features:
Highest Accuracy: Ensures clean and reliable data for effective outreach.
Excellent Support System: Responsive customer support for a seamless experience.
Integrations: Seamless integration with CRM, ESP, marketing automation platforms, online forms, webpages & more.
Robust API: Allows easy integration into existing systems and workflows.
Bulk Processing: Efficiently handles high-volume email verification and enrichment.
Data Security and Privacy: Prioritizes protection and compliance. It is fully GDPR Compliant and ISO & SOC 2 Type 2 Certified.
User-Friendly Interface: Easy navigation and utilization of tool functionalities.
Transparent Pricing: Clear and flexible pricing plans without hidden costs.
Constant Innovation: Updates and improvements aligned with industry trends.
Customization Options: Tailors verification and prospecting settings to specific criteria.
Yes, Clearout provides 100 free credits upon registration and offers free demos with readily available support.
Clearout's interface is highly user-friendly, designed to be intuitive and straightforward. No special skills or technical expertise are required to navigate and utilize Clearout. It is suitable for beginners and users of all skill levels, making it easy for anyone to use and benefit from its features.
To sign up successfully, please ensure that you use a work email address and avoid using free emails like Gmail or Yahoo. If you're still facing issues after using a work email, please check if you already have an account. If the problem persists, please contact our support team for further assistance.
Yes, you can change your registered email address. Simply go to your Clearout account settings, navigate to the "My Account" section, and click on the option to change your email. Enter the new email address you wish to use and click "Update" to save the changes.
Clearout ensures customer data privacy and security by following top security measures, including GDPR compliance, ISO compliance, and SOC 2 Type 2 certification.
Prospecting
Here are the benefits of Clearout Prospecting:
Provides verified contact data, i.e. personal & business email addresses and phone numer, for accurate outreach.
Enriched email addresses and phone numbers for better targeting.
Conversion of unstructured data to structured data for easier analysis.
Cost-effective solution for efficient lead generation.
Seamless prospect list building without the need to switch between tabs/apps.
Enhanced LinkedIn search: Efficient prospecting options from various LinkedIn sources.
Real-time contact verification: Email addresses business and personal and phone numbers verified in real time for accuracy.
Continuous lead generation: Automation feature for ongoing list building.
Verified contact information: 99% accuracy for reliable data.
In-App search filters: 15+ filters for refined ideal customer profile search.
New filter for fresh prospects: Stay ahead with proactive outreach.
Search Templates: Pre-defined templates for quick searches.
Streamlined prospect management: Easily organize prospects in lists.
Clearout's LinkedIn Chrome Extension enhances your LinkedIn prospecting in the following ways :
Advanced Search: Effortlessly search profiles, connections, invitations, and Sales Navigator within the extension.
Real-time Contact Enrichment: Obtain verified email addresses, phone numbers with line-type details, carrier, country, and timezone.
Seamless Integration: No need to switch tools or platforms, as the extension seamlessly integrates with LinkedIn.
Automation: Build prospect lists even when you're not actively using LinkedIn for continuous lead generation.
Reliable Data: Contact information is verified for high accuracy, ensuring trustworthy data for effective outreach.
Clearout's In-App search tool offers powerful enrichment capabilities to enhance your prospecting efforts. Some of the enrichment capabilities include:
Email Address Enrichment: The tool can enrich email addresses by providing additional information such as whether the email is business or personal, its deliverability status, and whether it is safe to send.
Phone Number Enrichment: Clearout can validate and enrich phone numbers by providing details such as line type mobile, landline, etc., carrier information, country, and timezone.
Unstructured Data to Structured Data: The tool can convert unstructured data, such as names or job titles, into structured data, making it easier to organize and analyze.
To keep your account safe, we recommend staying below the following limits:
- 150 prospects per day for a free LinkedIn account
- 500 prospects per day for a premium LinkedIn account
- 1000 prospects per day for a Sales Navigator search
Email Validation
Every email is primarily categorized as either Valid, Invalid, Unknown or Catch-All:
- Valid - After a successful SMTP transaction, if receiving mail server accepts the email address, it will be marked Valid Email Address. Sending emails to the addresses which are marked as "Disposable" is not recommended, even though the email address is valid.
- Invalid - An email address will be marked Invalid if it is syntactically incorrect or an email account does not exist on receiving mail server.
- Unknown - Sometimes receiving mail server responds very slowly or may temporarily be unable to process requests.
- Catch-All - A catch-all email address is an account that receives emails sent to any incorrect email addresses of the domain. When configured, emails sent to any email address associated with the domain should not bounce, but in some cases, it may reject later.
Depends on the freshness of the validated result, we can guarantee that more than 99% of "deliverable" email addresses won't bounce.
The "Unknown" status means both the possibilities exist: the email may be valid or invalid. This happens when the receiving server is not responding well. We recommend you to retry such emails after some time.
Sometimes receiving mail servers are configured such that it accepts all emails sent to any incorrect email addresses of the domain. This can be usually seen in business email addresses. When configured, emails sent to any email address associated with the domain should not bounce, but in some cases, it may reject later. That is why the safe to send flag is marked as risky. We do not recommend to send emails to “Catch-All" addresses or send it slowly with caution. Deliverability for such addresses is not guaranteed.
There are certain service providers that generate temporary email addresses for a short period of time, like a few hours to a few days. Such addresses are known as "Disposable Email Addresses". Generally, disposable emails are created to receive initial account activation or confirmation emails for sites like discussion forums, e-shopping etc. and dispose off automatically after a given time period. Sending emails to such addresses increases the bounce rate so it is not advisable to send emails to "Disposable Email Addresses".
Role-based email addresses are such emails that do not belong to individuals, but to a department, designation or company. The owner of Role-based addresses often changes. Further, the email may be forwarded to multiple recipients. Sending newsletters or campaign emails to such addresses may have a negative impact on your open rates or may lead to spam complaints. Hence, it is not recommended to send any promotional or marketing emails to Role addresses. Most email marketing services reject such role addresses.
Clearout detects if the email address is registered with one of the popular free email services, e.g. Google, AOL, Hotmail, Yahoo etc. This is important, because such addresses are typically personal email addresses, instead of work email addresses. Such addresses are safe to send emails to, but in many cases, engagement opportunities are higher with work email addresses than with personal email addresses.
Every incorrectly typed email address is a missed opportunity for marketers to connect with their customers and prospects. Clearout has an in-built autosuggestion feature which checks in real-time, if there is a typo. The autosuggestion will provide an alternative spelling which is more likely to be the correct email address. For example, if a user types the email address as "[email protected]", the corrected spelling "[email protected]" will be suggested.
All processing is done on Clearout servers, the user IP addresses and domains are not affected in any way by the Clearout service - absolutely no blacklisting risk for the IPs and domains.
No, it doesn't. Clearout employs DNS and SMTP protocol functionalities to perform email address validations and absolutely avoids sending any email message to external mail exchangers for delivery.
Our email verification tool allows a maximum of 3 requests per user at a time in queue, whether it is in queued state or running.
Depends on the freshness of the result. It is highly advisable to verify before triggering any mass email blast to minimize bounces, improve conversion rates and stay on the good side of ISPs and regulators.
Clearout email verification is 99% accurate, providing the best in breed standard for measuring verifications and endorsed by thousands of satisfied customers.
Yes, currently we are at 96% Accuracy compare to other domains.
Our algorithms have been specially designed to deliver the maximum possible accuracy by doing; Domain Validation, Syntax Verification, Spam-Trap Removal, and Duplication Removal to clean up and verify the email lists. Clearout checks MX records validity as well as carry out bounce processing.
Yes, you can upload a list of email addresses. Clearout can handle one million emails per list.
Yes, absolutely!!! A lot of our users use our real-time API to verify the email address at the time of capture itself. Learn more about it.
- The real-time verification takes less than a second for almost all major free email service providers such as gmail.com, yahoo.com, hotmail.com, aol.com which cover the maximum share of email population.
- Clearout has optimised the turnaround time even for the business email addresses created out of G-Suite, Microsoft Exchange Servers and Yahoo businesses too.
The email addresses can be validated in the following ways:
Below are the reasons why Clearout can't be 100% accurate with the claimed result:
- Certain mail servers take a long time to propagate the email address state change. Performing validation against the mail server during this propagation period will lead to the wrong result.
- Certain mail servers are protected behind the anti-spam firewall system, where the real status of the email address will be known only by sending an email to the address.
- In case if the email address has forward rules configured, then the actual status of the email address won't be known, as it serves as a proxy.
- Mail server configured for internal use and not following the standard mail protocols cannot be determined.
- In case of certain Office 365 domains, the bounces cannot be identified without sending actual emails as the mail server responds that the account exists, but when trying to contact it bounces.
Email Finder
Team Account
Owner:
- Verification and Result File Download: Yes
- Owns The Accounts: Yes
- Team Management: Yes
- Credit Management Across Team and Members: Yes
- Access to Members List: Yes
- Buy Credits: Yes
- Billing: Yes
- Team Analytics: Yes
Manager:
- Verification and Result File Download: Yes
- Owns The Accounts: Yes
- Team Management: Yes
- Credit Management Across Team and Members: Yes
- Access to Members List: Yes
- Buy Credits: No
- Billing: No
- Team Analytics: No
Executive:
- Verification and Result File Download: Yes
- Owns The Accounts: Yes
- Team Management: No
- Credit Management Across Team and Members: No
- Access to Members List: No
- Buy Credits: No
- Billing: No
- Team Analytics: No
For more information, please click here.
The teams can be added with the following steps-
- Login> Admin(Under "More" dropdown)> Teams
- Click on 'Create Team', Provide the following details in the pop-up
- 1. Name for the team
2. Description (optional) - Click on 'Create Team' in the pop-up
The member can be added in the team with the following steps
- Login> Admin(Under "More" dropdown)> Members
- Select the 'members' you want to add by clicking on the check-box
- Once the members are selected click on 'Add to Team'
- Select the 'Team' from the drop-down showing multiple teams created by you
A member can be enabled/disabled by the following steps:
- Login> Admin(Under "More" dropdown)> Members
- In front of the respective member name, toggle the status to 'active' or 'inactive' to enable/disable the team member.
A member can be deleted by:
- Login> Admin(Under "More" dropdown)> Members
- Select the respective member by checking the checkbox, Click on 'Delete' icon to permanently delete the member from your team
The owner or/and manager can easily remove the member's of a team. Just
- Login> Admin(Under "More" dropdown)> Teams
- Click on 'Total Members' of the required list
- Click on the 'X' sign under 'remove' column
The owner or/and manager can easily edit the name and description of a team by following the below steps:
- Login> Admin(Under "More" dropdown)> Teams
- Click on the team name you want to edit under the 'Team' column
- Provide the required name and description and click on 'Edit team'
An 'Owner and/or 'Manager' can edit the credits by the following steps
- Login> Admin(Under "More" dropdown)> Teams.
- Click on the name of the member whose credit and/or limit you want to edit.
- Under the heading “How many credits you like to assign?” you can increase or decrease the limit.
- You can edit the 'Allowed Daily Limit' and 'Remaining Daily Limit' too.
An 'Owner' and/or another 'Manager' can edit the credits of an 'Manager' by the following steps-
- Login> Admin(Under "More" dropdown)> Teams
- Click on the name of the member whose credit and/or limit you want to edit
- Under the heading “How many credits you like to assign?” you can increase or decrease the limit.
- You can edit the 'allowed daily limit' and 'remaining daily limit' too
Has access to view all file of his organization but can download only his files.
Manager:Has access to view all file of his team but can download only his files.
Executive:Has access to view and download only the email lists uploaded by the concerned executive.
Analytics
Business critical KPI's can be effectively achieved with our detailed performance stats based on the verification. This is how we calculate the performance stats:
- Total Verified - Total number of emails- number of emails categorized 'unknown'.
- Bounce Detection Rate - number of invalid emails/number of valid and invalid emails*100.
- Estimated Cost Saved is the heuristic way of determining cost incurred for sending emails without our validation, this involves multiple factors to find the actual cost saved.
Our email verification tool provides valuable insights for your verified email list:
- Duplicate - number of duplicate emails in the list.
- Syntax - number of emails with syntax error in the list.
- Disposable - number of emails from disposable email providers in the list.
- Free Account - number of Free Account emails in the list.
- Role Account - number of role-based emails in the list.
Even though the address is valid, the chances of hitting the user inbox may change based on the based on the safe-to-send value.
Email deliverability is the foundation of a successful email marketing program, a low rate of which indicates a weak strategy. We understand the importance of high email deliverability that's why we back up our verification results with a 97% deliverability rate guarantee. In other words, we guarantee that the bounce rate will not exceed 3% in case of messages sent to email addresses classified as Guaranteed Deliverables after verification by Clearout.
In order to fall under the 97% guaranteed rate deliverability, the following criteria should be met:
- Email address should be stated as Guaranteed Deliverable after undergoing a Clearout verification procedure.
- Email messages must be sent within 24 hours from the time of verification.
- Email addresses must have been acquired by the Opt-in process only. Email addresses acquired by purchased or rented lists are not covered under this guarantee.
- Free service providers such as Yahoo, AOL will not be covered.
- Bounces resulting from technical issues, sender reputation being poor, recipient server reaching maximum receiving capacity, mail server being improperly configured, server not being available, or the recipient has specifically banned the sender's email identity, delivery blocked due to internal rules, etc. won't qualify for this guarantee.
Credits & Payment
After successful sign up, you receive 100 free credits to explore our email verification/Email Finder/Prospect/Reverse Look-up services. Simply create an account, and the credits will be added automatically. You can then upload your email list for verification, find email or build your prospect list and see our tool in action. Once the free credits are used, you can choose to purchase additional credits as needed.
Credits acquired through one-time purchases or subscription plans have lifetime validity and will never expire. However, discounted credits may come with an expiry date, subject to the terms of the specific deal.
Clearout accepts all major debit and credit cards. Our payment gateways meet all the updated security standards.
Sufficient credit should be available in the account to start verification.
If credits fall short during verification, the verification will still complete, and required credits can be purchased during the download.
Our platform is 100% secure as it is powered by STRIPE, one of the best software platform for online payments, and is certified A+ by Quality SSL Labs.
No, you can sign up and use Clearout without a credit/debit card. It is only required when you are ready to buy credits.
Yes, there is! If you are a student or your company is a nonprofit or a start-up. Please contact our sales team to find out more [email protected].
Any valid, invalid or catch-all email address is considered as a billable email. Duplicate emails and the once that are unable to be determined due to timeout or no response from mail exchange are not billable and the credits will not be deducted for those.
Plans & Pricing
Keeping in mind the different requirements of the users, we provide the following prepaid plans:
- One-Time/Pay As You Go - Add credits to your account anytime by making a one-time payment. View the prices here.
- Monthly subscription - Pay a fixed amount once each month and we add credits to your account automatically. View the prices here.
- Annually subscription - Pay a fixed amount once a year and we add credits to your account automatically. View the prices here.
A customer can expect multiple benefits:
- Discounts upto 20%.
- The credits are carried forward and never expire.
- Automated addition of credits in the user's account.
- Facility to upgrade or downgrade your plan anytime.
The existing customers will be treated as a part of the 'One-Time/Pay As You Go' plan unless they subscribe to any other plan. They can go ahead with subscribing to the plan that suits them the best.
In all subscription plans, the credits get carried forward and never expire.
More credits can be added anytime by upgrading the subscription plan or by making a one-time payment.
The current plan can be upgraded or downgraded at any time to better suit your needs with the flexible options such as:
- Upgrade/Downgrade Within the Current Plan: Adjust your plan at any time to fit your changing needs.
- Switch Between Monthly and Annual Plans: Easily move from a monthly to an annual plan or vice versa as required.
To make a change, simply cancel your existing plan and subscribe to the new plan you desire. This ensures that you have the most suitable plan for your requirements at all times.
In case of any kind of switching, from a lower to a higher plan or higher to a lower plan, the user needs to pay the subscription amount in full. The subscription plans do not carry the option for a refund.
Billing for different plans -
- One-Time/Pay As You Go: The bill will be generated at the time of purchase.
- Monthly subscription: The bill will be generated monthly from the date of subscription.
- Annually subscription: The bill will be generated annually from the date of subscription.
You may email us at [email protected] for custom subscription plans.
You can cancel your subscription from your plan section. Please click here to navigate to your plan section.
Privacy & Compliance
Clearout is a SaaS tool operating according to EU General Data Protection Regulation GDPR standards.
Clearout does not process or store email addresses for any purpose other than validation.
Clearout does not share our client data with any third party at any time.
Yes, our service is fully compliant with the GDPR.
No, never. No one other than you has access to your data/email lists.
No, we don't.
Every data is highly secure with us, as we take security and confidentiality seriously. We know that the email lists are confidential and we do everything we can to make sure that they stay that way! Also, your data is never stored in our system for more than 30 days and if requested it will be removed immediately after processing. Once you finish using our system, all related to your account will be erased in a maximum of 30 days. Also, the information you share with us for payment purposes is encrypted and it is stored in a military grade secure system. We also go out of our way to protect your data and we developed advanced defense mechanisms against misuse, loss, unauthorized access, and improper disclosure. We want to provide the same security that we would want for ourselves. Our customers feel safe knowing that the best email verification service is also the most secure.
To delete your account on Clearout, please navigate here. Follow the prompts or instructions provided to initiate the account deletion process. Please note that you may need to confirm your decision to delete the account, and any associated data may be permanently removed. If you encounter any difficulties or need further assistance, feel free to reach out to us at [email protected] for guidance.
Support
Feel free to contact on Live Chat or shoot us an email at [email protected]